SHIPPING & RETURNS

SHIPPING POLICY

Here you will find everything you need to know about shipping:

  • Worldwide shipping will be done by external parties. This external party can differ per country

  • The costs of shipping can be found in your shopping bag. When you've selected your product and country you can directly see how much shipping will cost

  • When you order a product in our webshop, we will handle and ship the product within 3 days. If for any reason this is delayed we will let you know as soon as possible. 

  • The duration of shipping depends on the country. Please see the tables below for indications.

  • There are restrictions to where we standardly ship to. If your country is not displayed on the product page, please send us an e-mail regarding your problem. Let us know which products you would like to have and where the products will need to be sent. We will try to help you where possible.

Overview of shipping times and pricing:

Country                                                                           Shipping time*              Costs**

Netherlands                                                                       1 - 4 workdays              € 6,75 - € 19,50

Europe                                                                                 2 - 5 workdays              € 9,00 - € 71,50

Worldwide                                                                          Ask for shipping time  Ask for price

*We are using external parties, delivery can take longer when circumstances are out of our control. We will keep you updated if this occurs.

**Price per product. The price depends on the size of the product.

RETURN & EXCHANGE POLICY

If you’re looking to return your product(s), we're here to help! We offer free returns within 14 days after you've received your product(s). You can return your product for a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

  • Discounted products are final and cannot be returned or exchanged

  • Returned products must not be damaged, unless the product has damage at arrival

If your products have been delivered with damage. Please initiate the following steps:

  • Do not try to fix the damage yourself, this way you will lose your right to a refund or to a free repair. 

  • Take pictures of the damaged parts of the product. If there is damage to the box, please take pictures of this as well. 

  • Send us pictures of the damage through e-mail. Including a description of the damage and of how the product was received. Please mention if you want a refund or if you want a free repair.

  • After receiving your e-mail we will take a look at the damages in the photos.

  • We will contact you and there are three scenarios: 

          1) We are able to repair the damage and we are willing to take the products back and repair them for free.

          2) The damage is too much to repair and we will refund your money within 7 days.

          3) You've requested a refund and your money will be refunded within 7 days

  • You'll have to print the shipping label that we'll send you by e-mail and place this on the package

  • Make sure the package is closed properly and you are ready to return the products

  • After receiving the products one of the scenarios of 'step 5' will be followed.

To initiate a return or exchange, please complete the following steps:​

  • Send us an e-mail, mentioning the return. Let us know the order number and the name of the ordered product

  • Print your shipping label and make sure the package is closed properly

  • Send your product(s) back to us

  • As soon as we have received the returned product, we will inspect the product for any damages.

  • When everything is checked and no unmentioned damage is found we will refund your money within 7 days

 

Additional Information:

  • The shipping costs for returning products are not paid by Preserved Nature. You will have to pay for transportation costs. 

  • If the returned product is damaged, and you did not mention this in your e-mail, you will not be able to receive a refund. If this happens you will have two options:

            1) You can take the refunded product back again. The shipping costs for returning the product will be for 

                 you. As soon as the shipping costs are paid the product will be sent to you within 7 days.

            2) You can leave the product, but you will lose any rights to your ownership of the product.

 

If you have any more questions, please do not hesitate to ask us: info@preservednature.nl

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Preserved Nature - Mummified Plants

Stolwijk, The Netherlands

Email: info@preservednature.nl

Telephone: +31 6 24 73 28 42